Frequently asked questions

Please visit the Dealer Locator section of our website to find an authorized retailer nearest you. Go to https://canadel.com/dealer-locator and simply enter your zip code.

For information about our products, including prices, please contact an authorized retailer. Please visit the Dealer Locator section of our website to find the authorized retailer nearest you. Go to https://canadel.com/dealer-locator and simply enter your zip code.

Due to a recent increase in order volume, our time to ship is currently 6 weeks. Transit time between our Quebec warehouse and your retailer must also be factored in, as well as the time the retailer needs to schedule delivery to your home.

To see all our available products, please click on Customize to access our UDesign online configuration tool or visit an authorized Canadel retailer.

Please contact us at information@canadel.ca and include your full contact details. We will gladly put you in touch with our regional sales representative

If you would like to purchase samples, please contact your Canadel representative.

• Solid wood is very sensitive to temperature and humidity variations because it is a living material. To protect your furniture, maintain a constant humidity level, ideally between 30% and 50%. If these conditions are not met, your furniture could crack and warp. Finishes may also be affected.
• Avoid placing your furniture too close to a radiator, hot air vent or wood-burning stove.
• Don’t use wax or abrasive products, as these can damage the finish of your furniture. Products containing alcohol or ammonia should also be avoided.
• Avoid cleaning your wood furniture with window-cleaning products, as the ammonia they contain will destroy the finish.
• Never place a hot object directly on your wood furniture; this can cause heat stains.
• Never leave liquid directly on the wood, as it could damage your furniture. The wood could crack and warp.
• To protect the finish of your furniture, avoid daily exposure to direct sunlight.
• Never use a “magic eraser” cleaning pad or abrasive sponge on wood.
• Avoid sliding objects across the table. Friction can scratch and damage the surface.
• Use coasters, placemats or a tablecloth on your table every time you use it to avoid scratches.
• A butcher’s block should be treated with food-grade mineral oil on a regular basis.

We recommend cleaning your glass tabletop with a cleaner designed for glass, such as Windex^®, Bon Ami^®, etc.

If your furniture is over 8 years old, please contact us at information@canadel.ca

List of current fabric

Store extension leaves as close as possible to the table to maintain the same humidity level. Therefore, storing them in an upstairs closet is better than in a damp basement. It is also important to store them horizontally to prevent deformation.

If your furniture has a white heat stain, Canadel has a tip to remove it. Put a dry towel in the dryer until warm or hot. Remove and place quickly over the stain, using small circular movements. This should help remove the stain. Please note that Canadel cannot be held responsible if this tip was done incorrectly and has caused further damage to your furniture.

In the event of water infiltration, quickly put raw rice on the surface. This tip, used in a timely manner, can help limit infiltration damage.

To remove grease stains, use a mixture of one part water and one part vinegar.

If your tabletop has a few scratches, our experts recommend using an oil of natural origin for wood (transparent or 00-natural) to help reduce their appearance.

Our experts recommend using cleaning products designed for glass, such as Windex® or Bon Ami®, for your glass or porcelain tabletop. Note that the most effective product may vary depending on the dirt, residue or stain type. We therefore suggest you test different products to see which best suits your needs. We also recommend the use of very hot water.

Canadel offers a wide range of options, from leather and velvet to various fabrics made from different materials. Cleaning methods, therefore, vary depending on the selected fabric. To learn more about the care of your fabric, look underneath your product for a label with a cleaning code and specific recommendations. However, if there is no label under your furniture, please check if the fabric code is indicated on your invoice or contact your retailer, they will be able to provide it to you. You can also refer to the picture below to find recommendations specific to your fabric.

If your furniture is over 8 years old, please contact us at information@canadel.ca

VALIDER LISTE DE TISSUS

• Before thoroughly cleaning the fabric on your chairs, benches or stools, always do a preliminary test in a small, inconspicuous area.
• After a spill, act quickly to remove stains.
• Always start by blotting the spill and avoid rubbing.
• Clean the stain first, then the entire surface quickly to avoid rings.
• For stubborn stains, consider contacting a professional cleaning company.

All glides can wear out and can sometimes fall off chair legs. Worn-out or missing glides can quickly damage a floor. Chair glides should be checked regularly. Please note that Canadel does not sell replacement glides. If you have a broken glide, you can find Teflon glides similar to Canadel’s at your local hardware store or online.

It is possible to purchase certain replacement parts. To do so, please contact your Canadel authorized dealer.

Since wood is a living material that changes over time, we do not recommend adding or replacing a leaf. Exposure to light may also have changed the color of your table, which will no longer match the color of a new leaf. The same is true for the space allotted to the leaf, because wood contracts and expands with changes in temperature and humidity. For these reasons, a new leaf added to a table that was made several months ago might not fit. Also, if your extension mechanism was built to support a single leaf, the weight of a second one could damage it.

For any additional information, please contact the retailer where you purchased your table. Only they can make the decision to place the order. This decision is entirely at their discretion as we give no warranty on extensions for the above-mentioned reasons.

If your furniture is still under warranty, please contact us at information@canadel.ca. However, if the warranty has expired, we recommend that you contact a woodworker in your area.

If your furniture has levelers, they can be adjusted by screwing or unscrewing them. For more information, please refer to this document: FOP1INZBUF-04-P02.pdf (canadel.com)

It is possible to adjust the height of your drawers to level them. First, make sure that your furniture is level. If this is the case, you can then locate a small wheel on the sides or under your drawers. This will allow you to adjust the height. For more information, please refer to this document: FOP1INZBUF-12-P03.pdf (canadel.com)